TERMS & CONDITIONS OF SALE
Suit the City offers a bespoke service, a deposit of 50% of the total price is required when you place your order at your appointment. We accept major credit and debit cards.
After your appointment, your Consultant Tailor will place your order. If you change your mind and wish to cancel your order, you must contact your Consultant Tailor by phone and follow it up with an email within 24 hours of placing your order. If the order can be cancelled, you will receive your deposit back less £100 handling fee, however if the fabric has already been cut you will be charged in full for the agreed order.
Your garments will be ready for delivery or collection as agreed with your Consultant Tailor between 6 to 8 weeks after placing your order. This appointment will take 30 to 60 minutes and the remaining balance of your payment will be due on delivery.
Please note that our European factories do shut for holidays - so over Christmas and in the height of the summer delivery can be slower.
Occasionally minor alterations or adjustments might be needed on delivery of the garments. Suit the City will ensure that this is arranged by one of our local tailors.
If you are not entirely satisfied with your garments, we will do everything we can to rectify the problem. However, we will expect you to email or write to us listing your concerns within 7 days of delivery.
All goods remain the property of Suit the City until paid for in full.
If you have any questions about Suit the City's policies please contact us.
DATA PROTECTION & PRIVACY
Suit the City are committed to protecting the privacy of our customers; any data that is collected is done so lawfully and in accordance with the Data Protection Act 1988
We will only collect personal information as required to fulful our obligations to you or for our marketing purposes if you fill in one of our forms.
If you do subscribe to our monthly email newsletter, there is an "unsubscribe" link if you change your mind.
We will never give, sell or swap your details with any other third parties for marketing purposes.
We are fully PCI DSS compliant and no credit card details are stored in any form.
If you have any privacy concerns or queries please do not hesitate to contact us.
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